Terms and Conditions
Payments
Payment is required in full at the time of booking. Once a booking is made, the price paid is final. All classroom based training must have the theory competed two weeks prior to training date. The course fee is non-refundable under any circumstances once payment is made and the manual downloaded.
Refunds
All Course fees are strictly non-refundable and non-transferable. Bodyline Plus Academy is unable to offer refunds where training is cancelled or postponed outside of our control. An alternative training date will be offered. It is the student’s responsibility to get in touch to reschedule any such postponed training. The Academy is not responsible for any loss of income or accommodation/travelling costs students may incur in the event that postponement of training courses is necessary.
Cancellation
If you do not provide at least 72 hours’ notice in writing prior to a booked training course of non-attendance, this will be considered a no-show. Rescheduling of such unattended training will be at Bodyline Plus Academy’s discretion at a fee of £50 per day. We reserve the right to make a charge to cover our reasonable administration costs and would advise if applicable, upon confirming receipt of your cancellation request. Course bookings remain non-refundable. Any courses cancelled at our discretion, would be applied as a credit on file to rebook or transfer to alternative training within a 6 month period from the original course date.
Additional Terms & Conditions Relating to Course Packages & Promotional Offers
- Discount will be on stated packages only. Any saving stated refers to the saving made against the full, standard individual course fees for the courses included within that package or the usual course package price itself. Discounted packages cannot have any further discount applied.
- Courses within the Packages must be attended by the same person.
- Courses within the Packages cannot be changed or substituted with any other courses, only the specified courses will be provided.
- We reserve the right to amend course prices or run promotions at any time, without prior notice. We cannot retrospectively apply discounts to booked courses.
- All courses booked as part of the Package deals are non-refundable and non-transferable under any circumstances. Any reschedules of dates will be at the discretion of Bodyline Plus Academy and subject to the rescheduling fee of £50 per training date, where deemed possible.
- Dates must be selected at time of booking. Training dates are subject to availability, places are confirmed at the time of payment. All training booked as part of a package must be taken on the date stated.
Cancellation or Transfer of Training Dates / Courses
- Rescheduling Requests & Fees
- In the event that you are unable to attend a booked and confirmed training date, we may be able to offer a reschedule of the training(subject to availability and at the discretion of Bodyline Plus Academy), provided you contact us no later than 72 hours prior to the training course date by email to our Bookings team. Where it is possible to offer a reschedule of training, this will be subject to a rescheduling fee of £50 per day. We operate a ‘fair use’ policy for rescheduling and all courses can only be rescheduled on one occasion. Our team will respond to confirm whether a reschedule is possible and if a fee is applicable. We will cancel your training place where we receive requests to reschedule, pending hearing from you to confirm an alternative date. Where reschedule is not possible and the student chooses not to attend their training, you will forfeit your course fee.
- Where a student is a ‘no show’, failing to attend for their booked training date without a minimum of 3 day’s notice by email to our Bookings team, you will automatically forfeit your course fee and Bodyline Plus Academy will be under no obligation to provide any further training or any refund.
- Courses booked as part of discounted ‘last minute offers’will be strictly non-refundable and non-transferable. These are discounted specifically for attendance on the booked course/date/venue by their very nature and so this price does not transfer to other courses. If you need to reschedule for a genuine reason (medical or compassionate), we may at our discretion, place the course fee paid minus a rescheduling fee, as credit on file valid for 6 months towards booking courses. Any applicable price difference would need to be paid when redeeming the credit on file to book further courses. The only exceptions to the above, where a reschedule may be offered free of charge or at a cost of £50 per day (depending on reason), on one further occasion only and subject to availability will be in the event of:
- medical reasons (with a valid medical certificate covering named student/training date).
- compassionate reasons such as close family bereavement (proof of which may be required) for non-attendance.
In the first instance, please contact our team on email @ bodylineplusacademy.co.uk regarding your reschedule request (or non-attendance), who will respond within 24 working hours.
In the event that Bodyline Plus Academy should have to cancel your course for reasons outside of our control; Bodyline Plus Academy will endeavour to give students at least 24 hours’ notice of any cancellation by telephone and/or email. The Academy is not responsible for any loss of income or accommodation/travelling costs students may incur due to the cancellation of courses. All courses required to be cancelled/postponed Bodyline Plus Academy will be rescheduled for a further course date within 6 months of the original booked course date. Such courses remain non-refundable but may be transferred to alternative courses if desired, to the same value.
General
All theory must be completed at least 2 weeks prior to attending your course. Should you fail to attend your original training dates for any reason and the course later be retired or amended in content, no refund or difference in courses fees will be offered. You may however, look to use the course fees on file as a credit towards payment for an alternative course of your choosing within 6 months of the original date of booking. Students, who fail to book, attend or reschedule training within 6 months of enrolling upon their course (taken from date of making first payment) will forfeit any course fees paid. We cannot offer any refunds, credits or substitute training in such circumstances.
Defaulted / Cancelled Payments
Where courses or kits are purchased and payment later defaults once the booking has been processed (training provided or kits supplied by post); this may be due to the finance provider declining your application, you cancelling your direct debit mandate or requesting a bank reversal etc., Bodyline Plus Academy reserves the right to cancel any further booked training. We may also request the return of any kits supplied. Certification for courses completed may be revoked or not issued until resolved. We will contact you by email, to make payment of any balance due in full within 7 days, to cover the cost of any training accessed or kits used / not returned. Where payment is not received within 7 days, this may be passed to a third party debt collection agency for recovery.
Named Student
Booked training is non-transferable to an alternative student. Please ensure the booking is made giving the correct name of the person attending the course at the time of making payment. Amendments to this will be chargeable at £50 per course date/person, where possible for a change to be accommodated and a minimum of 48 hours’ notice prior to the course date is required, in writing.
Minimum Student Age
We accept all students aged 16 years or over for our face to face training courses. With regret due to insurance reasons, we are unable to accept students aged under 16 years on the day of training for face to face courses. Please note most insurers will only provide public liability (beauty therapist) insurance for working with the general public to those aged 18 or over, although some selected companies will accept those aged 16 or over.
Course Times
Please arrive at the training centre for 9.45am for a 10.00am start. Courses finish at approximately 4.00pm. (Unless other start/end times specified in your confirmation email). A short break for lunch is provided for full day courses during which we recommend students remain within the training centre (please bring cold food with you). If you arrive late in the morning or when returning from agreed breaks, you will be refused entry to the training. This is to avoid disruption for other students on the course and ensure you cover all course content/required hours to be successful in achieving Bodyline Plus Academy certificate for the course.
In the event that you are late arriving in the morning and refused entry, please contact our Bookings Team to reschedule by emailing bodylineplusacademy.co.uk – Please note a fee of £50 will apply to reschedule your training. If late returning from breaks you will be unable to complete your course and will forfeit course fees.
Please therefore ensure you allow sufficient time for travelling and returning from lunch. Make use of Google maps or What3words on smart phone or print map/directions from our website when planning your journey beforehand, to assist you in locating the centre on the training day.
All students must attend the full training day until 4pm. Should you choose or need to leave a course before the approximate end time of 4pm, please contact us prior to the course to discuss this. If you leave before the end of the course on the day, without prior agreement, you will forfeit any course fees and may not achieve your certificate.
Confirmation of Bookings
The course fee is non-refundable under any circumstances once payment is made and the manual downloaded. You will receive an email within 24 working hours to confirm the booking.
When booking a course, please note that your booking is not confirmed until a Confirmation Email has been sent by Bodyline Plus Academy to acknowledge your booking. The online payment receipt does not form a guaranteed or confirmed booking.
Where a course booked outside office hours is unavailable or cancelled, we will reschedule your training to the next available date where possible. No reimbursement will be made for travel/accommodation/childcare costs for cancelled/unavailable courses booked.
Should a receipt for payment be required, please request this by emailing bodylineplusacademy.co.uk at the time of booking or within 6 months of completing the training. Beyond this time, receipts cannot be issued and only VAT
Certificates
Certificates are issued by email within 2 working days of attending your training course(s)*. Certificates are provided as a digital certificate to meet the needs of insurance providers & reduce our carbon footprint. Students are responsible for ensuring they contact us by email within 30 days of attending their training course, should you fail to receive their certificate for any reason or should there be any error in the certificate received. Beyond this time, the below fees for replacement certificates may apply. If you require your certificate to be reissued in a new name, we would require evidence for the reason for change of name plus the standard replacement certificate fees.
Students wishing to purchase a replacement digital certificate or hard copy of their diploma may do so by emailing bodylineplusacademy.co.uk.
- Replacement of certificate(s) by email only(digital copy) is charged at £10 per certificate. Certificates as a printed hard copy by post is charged at £25 per certificate. Where purchasing a hard copy replacement certificate at £25 each, we will also send a free digital copy by email if requested at time of payment online for replacement certificate(s).
- For hard copies, please note the certificate will take the identical format as the PDF certificate provided to you by email and will be simply a printed copy on plain card for your convenience. For this reason many students will find it more economical & convenient to print their diplomas at home where required for display purposes etc. Many beauty insurers prefer to receive the digital diploma supplied by email.
- Replacement certificates for courses completed more than 5 years ago from today’s date cannot be issued due to limits on student data that can be held under GDPR regulations. We would recommend such students to contact their insurance provider to see if they hold a copy on file or would recommend completing some refresher training to gain an up to date certificate.
- Once your payment is received, your request will be processed and your certificate(s) sent to you within 5 working days.
Photography / recording of training (both audio and video) is strictly prohibited while in attendance of the training centre. This is to protect the privacy of other students, meet Data Protection requirements and avoid disruption to training. Tutors may occasionally take photos of student work during training with express permission, for marketing/promotional purposes. Comprehensive training manual is provided at the time of booking and support is available to assist with any queries after training, therefore this should not be required.
All courses are taught only in English. All students are therefore required to have a good command of the English language, both written and spoken. This is essential so that the tutor is able to assess a student’s competence of all required aspects to achieve Bodyline Plus Academy Diploma. Students must advise of any language issues at the time of booking as we may recommend one to one training as a more suitable training option (for which additional cost applies).
Should a student be unable to demonstrate the required level of English to participate fully within the course, they may be refused the diploma and would unfortunately forfeit any course fees paid. Therefore it is important to discuss this prior to booking if you feel this may be an issue affecting your learning and course participation.
Students will need to bring along their own cold food for lunch and are recommended to remain at the centre, rather than go off-premises during agreed breaks to ensure you are available promptly for when training resumes.
Medical Conditions
Please make us aware of any health conditions and/or medications currently taken that may affect your practical training or assessments. All students are required to disclose any medical conditions at the time of booking, which will be dealt in the strictest of confidence. Some conditions may impede ability to participate fully within a course. An important part of training is to deliver and receive treatments. Adjustments will be made to accommodate medical conditions where possible and practical. A medical certificate may be required in line with our insurance obligations. Where students are unable to receive treatments for medical reasons, a female model may be requested to be provided by the student for each training day.
Due to health & safety / insurance obligations, students within pregnancy may be unable to partake in practical training days or assessment days, to receive treatments. This applies to all students within the first 12 weeks of pregnancy or anyone considered high risk in pregnancy. Where possible to attend, you may be required to bring a female model to your training to practice upon, please call us before booking so we can confirm course suitability for you.
Failure to disclose known medical conditions at the time of booking or to provide a female model where requested, which later prevent participation in a particular course may result in forfeit of course fees.
Special Training Needs / Requirements
It is very important you make us aware of any special needs you may have in order to make your practical training or assessment days run smoothly. Many students with special training needs prefer and gain the most benefit from tailored training on a one to one basis. Feasibility depends upon the course you are wishing to study; however where possible adjustments or special arrangements will be considered. Please note an additional cost will apply for training on a one to one basis.
Students booking Electrical Facials &/or Microdermabrasion training courses will be sent a document outlining medical conditions that may affect your suitability to participate within training. Please read through this thoroughly and respond by return email to confirm yes (with specific details) or no to indicate if there are no conditions applicable to you. This allows us to ensure you are able and safe to give/receive the treatments due to the Electrical aspects involved with these treatments. Once your response is received, we will then be able to confirm your training dates or will contact you to discuss further.
Starter Kits
All equipment and products are provided for you to train with on the day. Selected starter kits are available for our students to purchase through our website. The starter kit contents also give you some idea of the minimum basic items you will require, however there may be additional items you will look to add beyond the starter kit(s) once you begin practising to enhance your treatments. Kit orders will only be processed where the student has already booked or attended to complete the relevant training course with Bodyline Plus Academy, as we provide kits only for the purposes of training, practice and gaining qualifications to our own students. Orders from those who have not completed training with us may be refused and result in cancellation / refund of the kit fee paid.
Beauty Insurance (Public Liability Insurance)
Following your practical training, you will receive Bodyline Plus Academy certificate by email (as discussed above) which will allow you to apply for beauty insurance to allow you to begin working on members of the public. We recommend Insyc Insurance.
Please note if you wish to obtain cover with a specific insurer, you must check with the insurer prior to booking your course that they will accept our Diploma. If you hold an existing policy, you are responsible to ensure the insurance provider will extend your cover to include the new treatment(s) and for covering any cost to make changes. Bodyline Plus Academy cannot accept responsibility for issues resulting with insurance companies where students fail to check this prior to booking.
If working self-employed, you must also ensure you register with HMRC regarding any tax/national insurance applicable to any income earned on this basis. If intending to run a business from within your home, you must check your mortgage / deeds / tenancy to ensure there are no clauses to this. You may also need to enquire with your local council if seeking to change use of an area of your home or to open business premises to check their requirements and if any special treatments local authority licensing is applicable. We recommend checking these factors prior to booking to enable you to make suitable plans for your new career.
Refresher Training
Following training, students should begin practising treatments as soon as possible while the knowledge and skills are freshly learnt. Students are recommended to ensure they put public liability insurance in place before taking on paying clients. Students are advised to refer to the Training Manual provided with the Booking Confirmation email following training to refresh your knowledge and assist you with the treatment routines etc. Students are welcome to contact the Bodyline Plus Academy with any questions. Should you be unable to practice your skills and/or require additional training at a later stage, please note additional fees apply per training day required.
Contact
Bodyline Plus Academy Address: 10 New Road Side, Rawdon, LS196HN, Leeds, West Yorkshire
Telephone: 07985563309
www.bodylineplusacademy